Comprehensive Healthcare Services, Centered on People
ŞÎLÊR – Crisis Response delivers inclusive and needs-based healthcare in conflict-affected areas of North and East Syria and the Kurdistan Region of Iraq—focusing on trauma care, chronic disease management, maternal health, and community outreach.
Adaptable, Community-Focused, Needs-Based
ŞÎLÊR delivers secondary healthcare through a practical, field-based model that meets the needs of crisis-affected populations. Services are delivered from our field hospital in Al Hol Camp and through mobile medical outreach across underserved areas.
Our approach is rooted in equity and shaped by the realities on the ground. We prioritize access for vulnerable groups—especially women, children, and people living in displacement—while continually adapting to changes in security and public health.
Every service we provide is backed by trained staff, clear protocols, and a commitment to quality and patient dignity.
Improving Care and Processes
SCR invests in its staff through structured training, mentorship, and professional development. From emergency medicine to respectful patient care, our teams are prepared to serve in volatile environments.
We apply a strong MEAL (Monitoring, Evaluation, and Learning) framework across our services to ensure:
- Quality clinical outcomes
- Responsive service design
- Transparency with partners and communities
Core Services
At ŞÎLÊR – Crisis Response, our hospitalization services are designed to provide comprehensive inpatient care that meets a wide range of medical needs. We focus on delivering high-quality, patient-centered treatment that not only addresses immediate health concerns but also aims to reduce the necessity for repeat hospital visits. Our approach ensures that every patient, regardless of age or gender, receives equitable and compassionate care. By continuously evaluating and improving our services, we strive to maintain a healthcare environment that supports holistic recovery and well-being.
Our outpatient medical consultations serve as the cornerstone of our healthcare offerings, acting as the essential first point of contact for patients. We address a broad spectrum of acute and chronic conditions, ensuring accessible and timely medical advice across all demographics. Our experienced medical team is dedicated to providing personalized treatment plans and preventive care strategies that help manage health conditions effectively. Through a patient-centered approach, we aim to enhance health outcomes and prevent the escalation of medical issues.
ŞÎLÊR offers comprehensive surgical services that include both minor and major procedures, ensuring a high standard of care and patient safety. Our surgical team is equipped to handle a variety of medical needs, providing critical interventions that facilitate healing and recovery. From initial consultations to post-operative care, we are committed to supporting our patients through every step of their surgical journey. Our focus is on delivering reliable and effective procedures in a supportive environment, ensuring each patient receives the best possible care.
Our diagnostic services are pivotal in supporting accurate and timely medical diagnoses. We offer a range of diagnostic tests, including imaging and laboratory services, which are essential for identifying and managing various health conditions. By enhancing our diagnostic capabilities, we ensure that patients receive precise evaluations, enabling tailored treatment plans that improve overall health outcomes. Our commitment to state-of-the-art diagnostics reflects our dedication to providing comprehensive and efficient healthcare services.
At ŞÎLÊR – Crisis Response, managing communicable diseases is an integral part of our healthcare mission, addressing illnesses such as COVID-19, tuberculosis, and cholera with comprehensive and targeted strategies. Our hospital is equipped to provide effective treatment and control measures for these diseases, emphasizing early detection, patient isolation, and tailored care plans. We integrate robust diagnostic practices and community-focused interventions, such as vaccination campaigns and public health education, to mitigate the spread and impact of these diseases. Our collaborative efforts with local and international partners ensure that we remain responsive to emerging health threats and maintain a high standard of care, reflecting our commitment to safeguarding the health and well-being of our community.
Support Services
At ŞÎLÊR – Crisis Response, technical maintenance is a vital support service that ensures the smooth operation of our healthcare facilities. Our dedicated team is responsible for maintaining and upgrading the infrastructure and medical equipment, which is crucial for delivering uninterrupted healthcare services. By implementing regular maintenance schedules and rapid response protocols for repairs, we ensure that all hospital equipment functions optimally, minimizing downtime and enhancing service delivery. This proactive approach not only extends the lifespan of our assets but also supports the overall efficiency and safety of our healthcare environment.
Our WASH services play a critical role in safeguarding public health within our facilities and the surrounding community. We are committed to providing safe and clean water, effective sanitation solutions, and promoting hygiene practices that prevent disease transmission. By maintaining rigorous hygiene standards and equipping our staff with the necessary skills through targeted training sessions, we aim to prevent cross-contamination and control infections. Through comprehensive WASH initiatives, ŞÎLÊR ensures a safe and hygienic environment for both patients and healthcare workers, which is essential for effective healthcare delivery.
The procurement service at ŞÎLÊR is essential to maintaining the availability of necessary medical supplies and pharmaceuticals, despite challenges such as contractual delays. We strategically manage our procurement processes to ensure that our facilities are stocked with essential items, leveraging contingency stocks to mitigate supply chain disruptions. Our procurement team works closely with partners to optimize sourcing and logistics, ensuring that our healthcare services remain uninterrupted. By prioritizing efficiency and adaptability in our procurement practices, we support the continuous delivery of high-quality medical care to our community.
At ŞÎLÊR – Crisis Response, our training and capacity building services are designed to empower healthcare professionals with the skills and knowledge needed to deliver high-quality care and respond effectively to emergencies. We offer a comprehensive suite of training programs focused on enhancing clinical competencies, operational efficiency, and crisis management capabilities. These programs cover a wide range of topics, including advanced medical techniques, infection control, and emergency response protocols, ensuring that our staff are equipped to handle diverse health challenges. Through targeted workshops, simulations, and collaborative learning opportunities, we foster an environment of continuous professional development. This commitment to capacity building not only strengthens our internal team but also enhances the overall quality of care provided to our community, ensuring that we remain a trusted and reliable healthcare provider.
We are dedicated to our partners in crisis response.
At ŞÎLÊR – Crisis Response, we understand the importance of strong partnerships in delivering effective aid. We provide comprehensive support to our partners, ensuring they have the resources and expertise needed to address the complex challenges in North and East Syria (NES) and the Kurdistan Region of Iraq (KRI).
- Resource Allocation: Providing essential medical supplies and equipment.
- Training Programs: Enhancing skills through specialized training.
- Logistical Support: Streamlining operations for efficient aid delivery.